General Virtual Assistant | Customer Service Specialist

Overview

Looking for any work (8 hours/day)

at $4.16/hour ($800.00/month)

Bachelor's degree

Last Active

June 26th, 2026 (yesterday)

Member Since

January 24th, 2026

Profile Description

PROFILE SUMMARY

Reliable professional with 8 years of experience in the BPO industry, supporting US clients in customer service and administrative roles. I specialize in handling customer inquiries, maintaining accurate records, and following structured processes.
Transitioning into a General Virtual Assistant role, where I can apply my skills in email management, data entry, scheduling, and customer support in a remote work environment.
Detail-oriented, organized, and comfortable working independently with minimal supervision.
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CORE SKILLS

Customer Support Skills

-Inbound Phone Support

-Basic Troubleshooting

-Billing & Account Support

-CRM Documentation

-Confidential Data Handling
Virtual Assistant Skills

-Email & Inbox Management

-Calendar Scheduling & Follow-ups

-Data Entry & Record Maintenance

-Internet Research

-File Organization

-Task Coordination
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PROFESSIONAL EXPERIENCE

Capital One Ph | December/2016 – July/2025
Customer Service Representative – Financial Services

-Handled high-volume inbound calls from US clients

-Assisted customers with account inquiries and service concerns

-Verified customer information following security protocols

-Documented interactions accurately in CRM systems

-Maintained strong quality and customer satisfaction scores
Followed compliance and confidentiality procedures
Consistently met or exceeded quality and productivity goals
Recognized for reliability
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TOOLS

-Google Workspace (Gmail, Docs, Sheets, Drive, Calendar)

-Microsoft Office (Word, Excel, Outlook, PowerPoint)

-CRM System
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KEY STRENGTHS

-Strong communication skills

-High attention to detail

-Reliable and consistent

-Fast learner

-Comfortable working in US time zones
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EDUCATION
Bachelor’s Degree

Computer Secretarial Education | Partido State University | 2005