Administrative Virtual Assistant | Scheduling & Inbox Management | Customer Supp

Experienced in handling inbound and outbound communication via phone, email, and text. Supports patient inquiries, onboarding, follow-ups, and general administrative tasks with accuracy and professionalism.

Experienced in managing multi-provider calendars, scheduling and rescheduling patient appointments, handling confirmations, reminders, and ensuring accurate coordination across schedules to prevent conflicts.

Experienced Virtual Assistant specializing in healthcare administrative support, including patient coordination, scheduling, insurance verification, and clinic communication. Skilled in handling sensitive information and supporting daily operational workflows in medical settings.

Experienced in managing multiple provider calendars, scheduling and rescheduling appointments, and coordinating availability to prevent conflicts. Handles reminders, confirmations, and patient follow-ups.

Experienced in supporting patient care coordination by assisting with appointment scheduling, patient onboarding, follow-ups, and communication. Provides clear instructions and support to patients regarding appointments, paperwork, and clinic processes while ensuring a positive patient experience. Works closely with healthcare teams to ensure patients are guided and well-informed throughout their care journey.

Experienced in processing medical records requests, verifying authorization requirements, and ensuring secure and accurate transmission of patient documents to authorized recipients.

Experienced in verifying patient insurance eligibility and benefits by directly contacting insurance providers via phone. Accurately interprets coverage details and updates patient records and provider communications with verification results.

Strong attention to detail in handling patient data, insurance verification, scheduling, and documentation. Ensures accuracy in records and minimizes errors in healthcare workflows.

Experienced using tools such as RingCentral, Spruce, Outlook, and Google Workspace for patient communication, scheduling coordination, and administrative support tasks.

Familiar with healthcare systems such as Practice Fusion, Office Ally, ICANotes, and other clinic management platforms used for patient records, scheduling, and documentation.