Sales / BPO / Customer Service:• Sales Representative• Customer Support Specia

Delivered top-tier support by resolving both technical issues (e.g., troubleshooting devices, services,and connectivity) and addressing product inquiries and sales conversions. Assisted customers via inbound calls with account setup, billing concerns, service upgrades, and device troubleshooting. Achieved and exceeded monthly sales goals by identifying customer needs and offering tailored upsell or cross-sell options. Utilized step-by-step technical guides and product knowledge to help customers solve issues on first contact (FCR). Logged all interactions and solutions in CRM systems, ensuring accuracy and continuity across support teams. Maintained high performance in both technical resolution metrics and sales KPIs, such as CSAT, ARPC, and conversion rate. Recognized for balancing empathy and efficiency in high-pressure call center environments, consistently ranking among top performers.

Core Skills for Outbound Calls. • Clear verbal communication – confident, friendly, and professional tone • Active listening – understanding customer needs and objections • Persuasion & negotiation – influencing decisions without being pushy • Objection handling – calmly addressing resistance or concerns • Rapport building – quickly creating trust with prospects • Time management – handling high call volumes efficiently • Problem-solving – offering solutions tailored to customer needs

Customer-focused professional with strong communication and problem-solving skills, experienced in handling customer inquiries, resolving issues, and maintaining high satisfaction levels in a fast-paced call center environment.

• Experience as a Salesforce Admin / Sales Support / VA • BPO, sales operations, or customer service • Freshers with Salesforce training also acceptable