Customer Service / Patient Service Representative

Overview

Looking for full-time work (8 hours/day)

at $4.14/hour ($800.00/month)

High school diploma

Last Active

July 3rd, 2026 (6 days ago)

Member Since

January 20th, 2026

Profile Description

Highly accomplished Customer Service and Operations Leader with over 5 years of progressive experience in BPO, financial services, telecommunications, and healthcare environments. A proven performer in driving customer satisfaction, operational efficiency, and KPI excellence, with a strong track record in escalation management, technical support, and healthcare account operations.

Recognized for excellence and consistency, including being awarded Top 1 Agent for exceptional performance, quality delivery, and metric achievement. Known for leading with authority, empathy, and precision—handling complex customer and patient cases, sensitive data, and high-impact interactions while maintaining strict compliance standards, including HIPAA regulations.

Experienced in team leadership, performance monitoring, call quality review, and process optimization, contributing to sustained service improvement and revenue protection. Strategic, detail-oriented, and results-focused, with strengths in stakeholder communication, decision-making, multitasking, and negotiation, aligning frontline execution with organizational goals in fast-paced, high-accountability environments.