Customer/Business Experience & Operations Specialist

Overview

Looking for full-time work (6 hours/day)

at $8.80/hour ($1,276.80/month)

Bachelors degree

Last Active

July 23rd, 2026 (2 days ago)

Member Since

January 20th, 2026

Profile Description

Looking for a versatile and reliable professional to take your business to the next level? Look no further!

I am an experienced professional with a diverse background in customer service, digital marketing, and administrative support. With a proven track record in high-stakes environments like Trust & Safety (Tier 2) and B2B Merchant Support, I bring a high level of organization, technical proficiency, and problem-solving skills to every project. I am tech-savvy and capable of managing complex tasks independently to support your business goals.

Service Menu
I offer a comprehensive suite of services to help streamline your operations and grow your online presence:

1. Executive Administrative Support

Calendar & Email Management: Efficient scheduling and inbox organization to prioritize your most important tasks.

CRM & Data Management: Maintaining accurate records and documenting interactions using platforms like Xoom PayPal and Amazon support tools.

Task Prioritization: Ensuring all projects have a clear follow-through and are completed on time.

2. Specialized Support & Operations

B2B & Merchant Support: Assisting business owners with technical issues, account updates, and professional multi-channel communication.

Trust & Safety (High-Sensitivity): Experienced in handling legal, health, and safety-related documentation with the utmost discretion.


Technical Troubleshooting: Guiding consumers through complex product decisions, including repair vs. replacement options.

3. Digital Marketing & Growth

Social Media Management: Content scheduling and posting across Facebook, Instagram, and Twitter.

Growth Tracking: Monitoring engagement and identifying potential business leads to increase brand interaction.

Work Highlights & Impact

Trust & Safety Excellence: Successfully transitioned to Tier 2 support at TaskUs, managing sensitive legal and health-related cases.

Growth Implementation: At Team Wellross Realty, I implemented campaigns that directly increased social media engagement and follower counts.

Customer Satisfaction: Provided specialized troubleshooting for Emerson Electric, ensuring high product satisfaction through clear consumer guidance.

Technical Toolkit

Support & CRM: Xoom PayPal systems, Amazon support tools, and various merchant support platforms.

Collaboration: Online project management and collaboration platforms.

Social Media: Facebook, Instagram, and Twitter.