Patricia
Healthcare Virtual Assistant | Patient Care Coordinator & Admin Support
Overview
Looking for full-time work (8 hours/day)
at $6.93/hour ($1,332.70/month)
High school diploma
Last Active
June 26th, 2026 (2 days ago)
Member Since
January 19th, 2026
Profile Description
Customer Service Representative and Patient Care Coordinator with 2 years and 8 months of experience in healthcare customer service, telehealth support, and administrative coordination at Optum. Skilled in patient enquiries management, appointment scheduling, prior authorizations, claims resolution, and maintaining accurate patient records using healthcare CRM and scheduling systems. Proven ability to handle high-volume patient interactions with empathy while maintaining 95% productivity, 98% quality assurance, HIPAA compliance, and strong documentation accuracy in fast-paced remote healthcare environments.
I am a dedicated and detail-oriented professional with strong experience in the U.S. healthcare system. I specialize in assisting patients and members with appointment scheduling, insurance benefits, claims support, and prescription-related concerns. I am committed to delivering compassionate, accurate, and efficient service in every interaction. I adapt quickly to new tools, maintain confidentiality, and take pride in helping patients understand their healthcare needs. I am now seeking to apply my healthcare support experience in a Medical Virtual Assistant role where I can continue providing high-quality, reliable service.
Top Skills
Office and Administration » Administrative Support
Experience: 2 - 5 years
Professional Services » Medical Services » Patient Care
Experience: 2 - 5 years
Patient Customer Service | Patient Enquiries Management | Appointment Scheduling | Prior Authorization Coordination | Referral Coordination | Patient Records Management | Inbox & Email Management | Prescription & Medication Refill Coordination | Billing Inquiries & Claims Resolution | Documentation Accuracy | Administrative Support | Excellent Written & Verbal English Communication
Customer Support » Insurance » Insurance Verification
Experience: 2 - 5 years
Other Skills
Office and Administration » Email Management
Experience: 2 - 5 years
Professional Services » Medical Services » HIPAA Compliance
Experience: 2 - 5 years
Professional Services » Medical Services » Medical Virtual Assistant
Experience: 2 - 5 years
Professional Services » Medical Services » Medical Billing
Experience: Less than 6 months
Customer Support » Insurance » Prior Authorization
Experience: 2 - 5 years
Professional Services » Medical Services » Revenue Cycle Management
Experience: Less than 6 months
Basic Information
- Age
- 22
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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