Alyssa

Quality Assurance and Training Manager

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Overview

Looking for any work (8 hours/day)

at $4.99/hour ($960.00/month)

Associates degree

Last Active

June 27th, 2026 (yesterday)

Member Since

January 19th, 2026

Profile Description

Senior Quality Assurance Specialist with more than a decade of experience in the Australian utility and debt collection industries. Proven track record of guaranteeing complete compliance with collecting criteria and regulatory frameworks. Transitioned from successful debt collector to leadership roles, eventually leadingthe QA and training departments. Expert in identifying process gaps, mitigating risk, and upholding thehighest levels of operational integrity.

Top Skills

Office and Administration » Quality Assurance

Experience: 2 - 5 years

Oversees service excellence and workforce development by implementing QA frameworks and high-impact training programs. Responsible for bridging performance gaps, ensuring regulatory compliance, and driving continuous improvement across operational teams.

Office and Administration » Debt Collection

Experience: 2 - 5 years

Collecting debt referrals from Australian clients (Telecommunication, utilities, and consumer accounts). Assist debtors in filing disputes and rectify their bad credit history by giving them best options to settle their balance with our clients.

Office and Administration » Team Leadership

Experience: Less than 6 months

Responsible for driving customer experience excellence through call monitoring, targeted coaching, and hands-on problem-solving. I bridge the gap between staff development and operational success by addressing agent performance needs, mentoring team members for promotion, and delivering strategic process improvements to management.

Other Skills

Basic Information

Age: 34

Gender: Female

Website: Sign Up with Pro Account to View

Address: Caloocan City, Metro Manila

Tests Taken: DISC
Dominance: 19
Influence: 11
Steadiness: 41
Compliance: 29: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”