Results-driven operations and customer service professional with over 10 years of experience across insurance operations, financial services, publishing, sales, and IT support. Experienced in working with global organizations including Accenture, Wells Fargo, etc.
Skilled in process analysis, data management, quality assurance, and issue resolution, with a strong ability to deliver accurate and timely results in fast-paced environments. Demonstrated leadership experience as a Team Leader, setting clear goals, monitoring performance metrics, coaching tea
Recognized for delivering high-quality customer service, handling complex inquiries, and ensuring compliance with business rules and operational standards. Adept at cross-functional coordination, workflow optimization, and maintaining service excellence while meeting productivity and quality targets.
Technically proficient in system navigation, troubleshooting, data entry, research, and documentation management. A detail-oriented and adaptable professional committed to operational efficiency, customer satisfaction, and team success.
Experience: 2 - 5 years
I worked in insurance - specifically in new business department - so part of my day-to-day is to check applications and to look out for missing requirements and errors in submitted information.
Experience: 5 - 10 years
Majority of my working experience is in Customer Service, so I'm confident with my oral and written communication skills.
Experience: 2 - 5 years
I worked as customer support and we used Salesforce in our day-to-day email operations.
Experience: 2 - 5 years
I lead a team in the past, so I have significantly gained leadership skills.
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