Hermy
Short-Term Rental VA | Guest Communication Specialist | Customer Support | Cold
Verified
Overview
Looking for full-time work (8 hours/day)
at $4.70/hour ($909.09/month)
Not Specified
Last Active
July 6th, 2026 (8 days ago)
Member Since
January 16th, 2026
Profile Description
Customer Service and Short-Term Rental Operations Specialist with years of experience supporting guest communication, reservation management, customer operations, and remote service workflows. Experienced in managing high-volume guest interactions, coordinating property operations, resolving service issues, and improving response efficiency across Airbnb, hotel, and customer support environments. Proven ability to maintain smooth guest experiences through accurate coordination, timely issue resolution, and operational support.
Guesty | Airbnb |
CORE COMPETENCIES
Short-Term Rental Operations | Guest Experience Management | Reservation Management | Airbnb & OTA Support | Customer Issue Resolution | Check-in/Check-out Coordination | Vendor & Team Coordination | CRM Management | Booking Support | Remote Operations Support
Top Skills
Customer Support » Sales Support » Lead Generation
Experience: 1 - 2 years
Lead Generation Specialist with 1 year of experience in researching, qualifying, and generating high-quality leads to support sales and marketing teams. Skilled in data mining, CRM updates, email outreach, and maintaining accurate lead databases with a strong focus on consistency and results.
Customer Support » Customer Service
Experience: 5 - 10 years
With 8 years Customer service experience involves helping customers by answering questions, resolving issues, and providing support in a professional and friendly manner while ensuring customer satisfaction.
Office and Administration » Debt Collection
Experience: 2 - 5 years
Collection Specialist with 3 years of experience in managing accounts, following up on overdue payments, and negotiating payment arrangements while maintaining positive customer relationships. Skilled in dispute resolution, compliance with collection policies, and achieving consistent recovery targets through clear communication and professionalism.
Other Skills
Real Estate » Short Term Rentals » Airbnb
Experience: Less than 6 months
Experienced in Short-Term Rental (STR) support, including guest communication, reservation management, check-in/check-out coordination, calendar management, and handling guest concerns efficiently. Skilled in providing responsive customer service and ensuring smooth day-to-day Airbnb operations.
Marketing » Telemarketing » Outbound Calls
Experience: Less than 6 months
* Conducted outbound calls to qualify leads for home and auto insurance * Scheduled appointments for licensed sales agents. *Handled objections and maintained customer engagement * Updated CRM and customer records
Basic Information
- Age
- 40
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Tanza, Cavite
- Tests Taken
- IQ
- Score: 105
- DISC
- Dominance: 57
- Influence: 8
- Steadiness: 22
- Compliance: 13
- Government ID
- Sign Up with Pro Account to View
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