Developing skills in medical client intake processes through self-study, with focus on organizing client information, communication flow, and structured documentation. Building understanding of patient onboarding workflows and improving accuracy through continuous practice and applied learning.
Experience: Less than 6 months
Used Salesforce (Litify) to manage and update patient and case records, capture provider verification details, record balance data, and maintain case tracking integrity throughout the verification lifecycle.
Experience: Less than 6 months
Handled sensitive patient and case documentation in full compliance with HIPAA standards, including HIPAA authorization forms, hospital records, and lien-related documents across all assigned cases.
Experience: Less than 6 months
• Utilizing Google Workspace tools to support organized healthcare operations and administrative workflows. • Managing Google Sheets, Docs, Drive, and Calendar for efficient scheduling and records coordination. • Organizing patient intake trackers, documentation, and workflow systems to improve daily operations. • Supporting smoother client communication and task coordination through structured digital workflows
Experience: Less than 6 months
Performed end-to-end health insurance (HI) balance verification for a U.S.-based personal injury law firm, preparing patient and provider data and maintaining accurate case notes in Salesforce (Litify).
Experience: Less than 6 months
• Coordinating appointment scheduling and calendar management to support organized daily operations. • Managing schedules, follow-ups, and patient coordination to reduce delays and workflow conflicts. • Organizing provider calendars and scheduling workflows for smoother clinic operations. • Supporting efficient appointment coordination through structured scheduling and administrative management.
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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