CIVIL ENGR , Cost Estimator, Editor and Project Support

Handled inbound calls for Aetna, a major U.S.-based health insurance company under CVS Health, providing medical and benefits coverage to millions of members across the United States . Assisted hospitals, doctors, nurses, and other medical practitioners by verifying patient insurance eligibility, coverage details, and benefits. Resolved inquiries efficiently, addressed caller concerns, and maintained accurate documentation while delivering professional, HIPAA-compliant customer support—developing strong communication, problem-solving, and client service skills highly applicable to a Virtual Assistant role.

I prepared detailed quantity take-offs and cost estimates for industrial and building projects, including structural, architectural, and MEP works; analyze drawings, specifications, and BOQs; develop bases of estimate; quantify materials such as reinforcing steel, structural steel, concrete, anchor bolts, and steel decks; and support project planning, budgeting, and cost control based on site conditions and constructability.

I am an experienced video editor, you can check my videos in my youtube channel - Jude Ponferrada or click this link to check my youtube channel for reference www.youtube.com/@JudePonferrada

I am an experienced host, emcee, and content vlogger with a strong background in public speaking since high school and college, including academic events, community programs, and organizational activities. Served as emcee and host for project-related and corporate programs during tenure at PASAR, demonstrating confidence in audience engagement, clear communication, and professional stage presence across formal and informal events.

I am experienced in preparing detailed quantity take-offs and cost estimates for industrial and building projects; reviewing drawings, specifications, and BOQs; pricing materials, labor, and equipment; preparing bases of estimate; and supporting project teams through cost control, variation assessment, and material take-offs, with hands-on experience from PASAR plant and site projects.