Results-driven Data Analyst with over 15 years of experience in workforce planning, forecasting, and real-time analytics in the BPO industry. Skilled in transforming complex data into actionable insights to improve operational efficiency and support business decisions. Proficient in SQL and Excel with hands-on experience in workforce management tools such as Avaya CMS and Kronos. Currently completing a Master’s in Data Science, with a strong foundation in Economics. Passionate about using data to solve problems, optimize processes, and drive meaningful business outcomes.
Experience: 10+ years
Experience: 10+ years
Systematically inspecting, cleaning, transforming, and modeling data to extract meaningful insights and support decision-making. Create and look out for trends.
Experience: 10+ years
Systematically inspecting, cleaning, transforming, and modeling data to extract meaningful insights and support decision-making. Create and look out for trends.
Experience: Less than 6 months
Experience: Less than 6 months
Experience: 10+ years
Experience: 10+ years
Experience: Less than 6 months
Data Visualization
Experience: 10+ years
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