Administrative and Operations Support Professional

I have experience providing administrative management support in managed services and HVAC operations. My work includes coordinating schedules, managing records and documentation, processing invoices, warranties, and rebate paperwork, reviewing timesheets for accuracy, and supporting daily operational workflows. I’m detail-oriented, process-driven, and comfortable supporting multiple teams while ensuring administrative tasks are completed accurately and on time.

Experienced in operations support within managed services and HVAC environments, including scheduling coordination, SLA and KPI tracking, timesheet and data accuracy checks, and process adherence. I support smooth daily operations through organized records, clear communication, and consistent execution.

I have hands-on experience editing photos for digital use, including basic retouching, color correction, resizing, cropping, and preparing images for marketing and online platforms. I’ve worked on graphics and visual assets to support promotions, social media content, and internal materials, ensuring brand consistency and clean, professional output.

I have experience editing short-form and social media videos for events and content creation, including food and travel vlogs. My work includes trimming and sequencing clips, basic color correction, adding music and text overlays, and formatting videos for platforms such as Instagram, Facebook, and TikTok. I focus on creating engaging, clean edits that highlight key moments and are optimized for online viewing.

I have extensive experience providing customer service support in managed services and HVAC environments. My work includes handling inbound customer communications, addressing service inquiries, coordinating with internal teams to resolve issues, and ensuring concerns are handled in line with SLAs. I’m experienced in maintaining clear, professional communication while documenting interactions accurately and supporting timely resolution.