Overview
Looking for full-time work (8 hours/day)
at $4.56/hour ($880.00/month)
Bachelor's degree
Last Active
July 6th, 2026 (4 days ago)
Member Since
January 13th, 2026
Profile Description
Customer Experience Specialist |
Top Skills
Customer Support » Customer Service
Experience: 5 - 10 years
Customer Experience and Tier 2 Escalation Specialist with 8+ years of experience supporting customers primarily through email, with additional voice and live chat support during peak-volume periods. Managed 60+ daily escalations while maintaining 98-100% CSAT, FCR, and QA scores. Experienced in Salesforce, customer retention, escalation management, CRM documentation, and process improvement. Recognized for mentoring 20 new hires, maintaining 100?ta accuracy, and resolving complex customer issues in fast-paced support environments.
Other Skills
Basic Information
- Age
- 31
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Ballesteros, Cagayan
- Tests Taken
- IQ
- Score: 88
- Government ID
- Sign Up with Pro Account to View
You have successfully pinned this profile! You can manage pinned profiles in your Employer dashboard.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.