Overview
Looking for full-time work (8 hours/day)
at $2.98/hour ($576.00/month)
Bachelors degree
Last Active
June 30th, 2026 (9 days ago)
Member Since
January 13th, 2026
Profile Description
My name is Marlon Pajares, a Customer Service Specialist with extensive professional experience in warehouse operations, customer support, and technical troubleshooting in BPO setting. I bring strong expertise in delivering customer assistance through both chat and phone interactions. My responsibilities have included order tracking, internet service restoration, dispatch coordination, and escalation management using a variety of company tools. I am committed to ensuring smooth daily operations by providing reliable administrative and technical support.
Top Skills
Customer Support » Technical Support
Experience: 6 months - 1 year
• Diagnosed and troubleshooted network issues. • Responded to customer inquiries and provided technical assistance over phone and in person. • Researched and identified solutions to technical problems. • Managed high levels of call flow and responded to technical support needs. •Shepherded customers through ongoing or multifaceted technical struggles to research long-term solutions. • Leveraged data-driven monitoring systems to identify and resolve potential issues. • Received inbound phone calls transferred from Tier 1 specialist to research and resolve advanced technical issues. • Created user accounts and assigned permissions. • Researched and identified solutions to technical problem
Customer Support » Customer Relationship Management
Experience: 6 months - 1 year
• Responded to customer requests for products, services, and company information. • Investigated and resolved accounting, service, and delivery concerns. • Cross-trained and backed up other customer service managers.
Other Skills
Basic Information
- Age
- 33
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Tests Taken
- IQ
- Score: 105
- DISC
- Dominance: 5
- Influence: 7
- Steadiness: 0
- Compliance: 0
- Government ID
- Sign Up with Pro Account to View
“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”
Tyler Gies
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