Evelyn
Senior Operations Manager | Service Delivery & Performance Optimization
Verified
Overview
Looking for any work (8 hours/day)
at $9.93/hour ($1,920.00/month)
Bachelor's degree
Last Active
July 3rd, 2026 (16 days ago)
Member Since
January 12th, 2026
Profile Description
Senior Operations Manager with 14 years of experience leading large-scale, multi-site BPO operations supporting US and AU enterprise clients. Proven ability to manage 200+ headcount across hybrid and offshore environments, consistently delivering 95–98% SLA and KPI attainment, operational stability, and cost efficiency. Strong track record in performance management, workforce optimization, financial forecasting, risk governance, and operational turnaround. Experienced in translating strategic objectives into scalable, execution-focused operations
Top Skills
Professional Services » Management Services » Call Center Operations Management
Experience: 10+ years
Other Skills
Basic Information
- Age
- 40
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Tiwi, Albay
- Tests Taken
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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