A seasoned healthcare and customer service professional with over 9 years of combined experience across medical billing, insurance support, and client-facing roles. Formerly with UnitedHealthcare Group / Optum, I bring deep familiarity with benefits verification, claims adjudication, prior authorizations, and EOB interpretation — combined with the communication skills and reliability that remote teams depend on.
Experience: 2 - 5 years
Identify the type of assistance the member needs (EG. Create new Netflix account, pay bills, cancellations and any technical issue they encounter while watching the movies).
Experience: 1 - 2 years
Experience: 2 - 5 years
Identify the type of assistance the provider needs (EG. benefit and eligibility, claims and appeals, authorizations for treatment, explanation of benefits).
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