I am a detail-oriented Social Media Manager with strong experience in content cr

I have over six years of experience in customer service, handling telecommunications and healthcare accounts for U.S.-based clients. I assisted customers through inbound and outbound calls, resolved billing and technical concerns, managed escalations, and ensured high customer satisfaction. My experience as part of an escalation team strengthened my problem-solving skills, attention to detail, and ability to handle complex cases efficiently.

Hello! I’m Michelle with proven experience in navigating major digital platforms including Facebook, TikTok, Shopee, and Lazada – having honed my skills first as an online seller. This background gives me a unique edge in understanding both content strategy and e-commerce integration, allowing me to drive engagement, boost visibility, and support business growth across social and shopping channels. I’m adept at creating tailored campaigns, managing communities, analyzing performance metrics, and optimizing presence to meet brand goals.

I have hands-on experience in cold calling, lead generation, and follow-up calls, primarily handling U.S.-based clients. I conducted high-volume outbound calls, qualified leads, handled objections, and updated CRM/spreadsheets to track call outcomes and conversions. I also used tools like Google Sheets and automation platforms such as Zapier to organize leads and streamline follow-up processes, helping improve response rates and appointment bookings.