Medical Virtual Assistant |Virtual Patient Care Coordinator

AT&T (Global Strategic Accounts) Financial Management: Managed complex billing inquiries, including pro-rated charges, credit adjustments, and payment plan negotiations for a high volume of diverse accounts. Conflict Resolution: Mastered advanced de-escalation techniques to resolve sensitive billing disputes, maintaining high customer satisfaction (CSAT) scores. Sales & Revenue Growth: Identified customer needs through active listening to recommend integrated service upgrades and protection plans, consistently meeting or exceeding monthly sales KPIs. Data Integrity: Maintained 100?curacy in CRM documentation and account updates, ensuring all service changes complied with company policy and federal telecommunications regulations. Multi-Tasking: Navigated multiple proprietary software systems simultaneously to provide real-time solutions during live customer interactions.

I have nearly 4 years extensive experience in HealthCare Account, where I managed patient scheduling, intake documentation, and insurance verification across multiple clinics. In this role, I handled 50–80 inbound and outbound calls daily, conducted virtual check‑ins to confirm demographics and insurance details, and processed intake forms while maintaining accurate Electronic Health Records (EHR) in compliance with HIPAA. I also coordinated referral workflows, collected payments, and executed appointment reminders to reduce no‑shows and improve patient retention. My work required proficiency in CRM, EMR systems, virtual communication platforms, and compassionate provider and patient support — skills that directly align with Medical Virtual Assistant