I am a dedicated and detail-oriented healthcare support professional with extensive experience in provider services, customer support, and team leadership within a BPO and healthcare setting. I have supported healthcare providers by handling patient benefits inquiries, prior authorizations, claims, and appeals while consistently delivering high-quality customer service and maintaining strict compliance with data privacy standards.
I bring strong communication, organizational, and analytical skills developed through my roles as a Provider Service Advocate, Subject Matter Expert, and Team Leader at Wipro, where I also handled call monitoring, coaching, quality calibration, and real-time operational support
Recently, I completed training in eClinicalWorks, where I was taught assisting providers with patient appointment scheduling, creating referrals, processing medication refill requests, and creating claims. With a solid foundation in healthcare workflows and a commitment to delivering efficient, patient-focused support, I am well-prepared to contribute as a reliable Healthcare Virtual Assistant.
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- Lukas Rohler
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