Experienced in accurate and efficient data entry and CRM management using Salesforce. Skilled in creating, updating, and maintaining customer records, logging cases, documenting call notes, and tracking interaction history to ensure data integrity and seamless communication across teams. Proficient in managing tickets and cases, updating order and shipment statuses, handling escalations, and ensuring all information is properly recorded in compliance with company standards. Consistently maintain attention to detail while working in high-volume environments, supporting timely reporting and improved customer satisfaction.

Accurate and detail-oriented in data entry, with experience handling large volumes of information, maintaining databases, updating records, and ensuring error-free reporting. Skilled in Salesforce CRM, logistics tracking systems, delivering timely and organized data to support smooth operations.

I'm a former Preferred Associate for UPS Canada, handling both domestic and International shipments, as well as inbound and outbound calls. I specialize in managing customer inquiries through calls, emails, tracking orders, and resolving issues efficiently and professionally. I’m detail-oriented, reliable, and comfortable working independently as a virtual assistant.