Client Support & Operations Specialist | Virtual Assistant| Admin Support

Manage and maintain executive and team calendars, ensuring accurate scheduling and time optimization Schedule, confirm, reschedule, and cancel appointments, meetings, and events Coordinate with internal teams, clients, and stakeholders across different time zones Prioritize appointments based on urgency, deadlines, and business impact Prevent scheduling conflicts and ensure proper time blocking Send meeting invitations, reminders, and follow-ups Prepare daily, weekly, and monthly schedule summaries Organize and manage recurring meetings, coaching sessions, and performance reviews Maintain confidentiality of sensitive information and executive schedules Support leaders with agenda preparation and meeting coordination Track attendance, availability, and commitments of team members

Customer service professional with 16+ years of experience in banking, financial services, and customer support. Proven expertise in account management, team leadership, coaching, and delivering exceptional customer experiences. Skilled in handling personal and business banking accounts, online banking assistance, dispute resolution, and credit card servicing.

Professional email & chat communication Client support & follow-ups Handling confidential information Stakeholder coordination Customer service & relationship management