Hi! My Name is Maria Rosally Gallano, a highly organized and detailed oriented professional with 18 years experience as quality assurance analyst in the BPO industry.
Throughout my career, I have developed strong skills in data analysis, documentation, reporting, problem solving skills, and process improvement. I am experienced in ensuring accuracy, maintaining quality standards, preparing detailed reports, and handling multiple priorities efficiently.
Recently I completed comprehensive Virtual Assistant Training where I gained hands-on experience in :
Administrative Support<8efe80624d780eba0c6493ec45140364
Data Entry and Web Research
CRM Tools (Hubspot)
Customer Support
Microsoft Office and Google Work Space
Calendly / Slack
I am now seeking remote opportunities, where I can apply my analytical skills and administrative expertise to help business stay organized and operate efficiently.
Experience: 10+ years
Resolve issues efficiently and built excellent client rapport which led to enhanced customer satisfaction. Perform extensive root cause analysis, leading to targeted improvements, in software design and functionality.
Experience: 10+ years
A detail oriented Data Entry Specialist with strong accuracy and quality control background. Experienced in handling large data sets, data validation, and report generation using Basic SQL, Microsoft Excel, and Google Sheets. Known for meeting deadlines while maintaining high attention to details.
Experience: 10+ years
As a data assurance analyst for 18yrs, I was able to familiarize the process of working on with data efficiency and correctness. Through the process of manual testing using test plans provided by different databases. On this role was able to use different tools using Amazon Work Space, Jira ticketing for tracking issues raised by customers and validating them through web testing. I work more on content analysis, Full Text functionality, E-books, Journals and Clinical Databases.
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