Insurance Agent| Team Leader| CSR| Data Entry

I worked at AUNZ Couriers, where I was responsible for accurately entering data on mail and parcels, including recipient addresses, in real time. I also managed and recorded flight information at the airport to ensure timely and efficient processing of shipments.

I handled inbound and outbound calls, assisted with payments, billing inquiries, policy changes, renewals, reinstatements, underwriting support, and general policy questions. I also worked with brokers, helping them with quotes and policy-related concerns

As Team Lead, I was responsible for approving coverages, managing endorsements, and reviewing underwriting documents and requests. I also handled escalation calls to resolve complex client issues. In addition, I provided coaching and guidance to a team of 10–12 members, both onsite and remotely, supporting staff across California, Mexico, and Peru.