Customer Service Associate, Admin Task, Email Support, Appointment Setter

Developing and maintaining office procedures Organizing filing systems (physical and digital) Ensuring office supplies and equipment are available Training new administrative employees Managing calendars and appointments Organizing meetings, conferences, and events Preparing meeting agendas and taking minutes Preparing presentations and official documents

Know the basic trouble shooting when I was in Telco account

xperienced Customer Service Representative with 5 years of experience supporting multiple accounts across Retail, Healthcare, Telecommunications (Telco), and B2B environments. Proven ability to deliver high-quality customer support, resolve complex issues, and maintain strong client relationships while meeting performance and compliance standards. Retail Customer Service Handled high-volume inbound and outbound customer inquiries Processed orders, returns, refunds, and exchanges accurately Resolved billing issues and product-related concerns Provided product information and promotions to enhance customer satisfaction Maintained customer records and documented interactions in CRM systems Healthcare Customer Service Assisted patients with appointment scheduling and eligibility verification Explained healthcare benefits, coverage, and claims information Handled sensitive patient information in compliance with HIPAA regulations Coordinated with healthcare providers and insurance representatives Resolved billing inquiries and claim discrepancies professionally Telecommunications (Telco) Customer Service Supported customers with mobile, internet, and cable services Troubleshot technical and service-related issues Processed service activations, upgrades, cancellations, and plan changes Addressed billing concerns and payment arrangements Met retention and customer satisfaction targets B2B Customer Service Managed accounts for business clients and corporate customers Processed service requests, contracts, and account updates Coordinated with internal teams to resolve escalated issues Provided timely status updates and follow-ups to clients Ensured compliance with service-level agreements (SLAs)