Customer Service Specialist | Technical Support | Retentions | Customer Relation

Overview

Looking for full-time work (8 hours/day)

at $4.25/hour ($818.18/month)

Associates degree

Last Active

July 2nd, 2026 (10 days ago)

Member Since

January 6th, 2026

Profile Description

I am a dedicated and results-driven Customer Service professional with experience in Customer Supp
ort, Technical Support, Retentions, and Customer Relations. I have a strong background in handling inbound and outbound interactions through phone, email, and chat while maintaining a high level of customer satisfaction.



I am skilled in resolving technical concerns, managing customer complaints, retaining at-risk customers, and building long-term customer relationships. I am known for my clear communication skills, problem-solving ability, and commitment to providing excellent customer experiences.



I am currently seeking a long-term online opportunity where I can contribute my expertise and continue growing professionally.



Core Skills



Customer Service & Support



Technical Troubleshooting



Retentions & Save Offers



Customer Relations Management



Call Handling (Inbound & Outbound)


<8efe80624d780eba0c6493ec45140364>Email & Chat Support



Conflict Resolution



Account Management



Upselling & Cross-selling



CRM Documentation



Tools & Systems



Zendesk



Salesforce



Freshdesk



HubSpot



Live Chat Systems



Google Workspace



Microsoft Office



Work Experience

Customer Service Representative



Handled high-volume inbound and outbound calls, emails, and chats



Assisted customers with billing inquiries, account updates, and service concerns



Maintained a professional and empathetic approach to ensure customer satisfaction



Met and exceeded quality assurance and productivity metrics



Technical Support Representative



Provided technical assistance for software, hardware, and connectivity issues



Troubleshot problems step-by-step and guided customers to effective solutions



Documented technical cases accurately in the CRM system



Escalated complex issues when necessary while ensuring proper follow-up



Retention Specialist



Managed cancellation requests and retention calls



Identified customer pain points and offered tailored solutions to prevent churn



Successfully retained customers through effective communication and problem-solving



Educated customers on product benefits and service improvements



Customer Relations Specialist



Built strong customer relationships through proactive communication



Resolved escalated complaints while maintaining customer trust



Collaborated with internal teams to improve customer experience



Ensured customer concerns were addressed in a timely and professional manner



Availability



30–40 hours per week



Flexible schedule



Stable internet and quiet work environment