Administrative Virtual Assistant | Data Entry & Excel Support

IT Level 2 Application Support | Nov 2022 – Oct 2022 (Client based: BAYAD) • Engaged in proactive collaboration with cross-functional teams to optimize system performance, consistently resulting in elevated service quality and increased end-user satisfaction across key applications. • Conducted thorough, systematic investigations to identify root causes of application issues, swiftly implementing effective, evidence-based solutions to restore system functionality. • Managed complex support tickets and escalated issues, ensuring timely resolution and detailed documentation, which significantly improved overall team efficiency and knowledge base accuracy.

• Managed 24/7/365 application monitoring using MySQL, New Relic, AWS, and Spectrum for the client. • Performed L1/L2 troubleshooting, extracted logs, and issued timely internal IT advisories. • Optimized alert systems by identifying false positives and efficiently handling helpdesk tickets.

Automation Engineer | Aug 2023 – Present • Identified and automated high-frequency, repetitive manual tasks across multiple departments, drastically helping to minimize manual intervention and subsequent human error in critical processes. • Designed, developed, and governed a portfolio of robust, scalable bots Automation anywhere and Power Automate that effectively integrated with various enterprise applications and legacy systems. • Collaborated cross-functionally with process owners and analysts to define accurate automation requirements, ensuring solutions were compliant, optimized, and aligned with organizational objectives.