GENERAL VIRTUAL ASSISTANT

- Customer Service Professional with 6 months of hands-on experience supporting a telco account - Skilled in resolving customer inquiries efficiently, meeting KPI targets, and ensuring customer satisfaction - Highly flexible and quick to adapt to new tools, systems, and process updates - Committed to delivering exceptional, high-quality work with a focus on accuracy and reliability - Strong problem-solving abilities and effective communication skills to address telco-related customer concerns promptly

General/Administrative Virtual Assistant with expertise in streamlining operations and boosting business efficiency - Proficient in Go High Level CRM: Organize client data, automate follow-ups, and nurture customer relationships - Skilled in Google Suite: Manage documents, spreadsheets, and real-time collaboration via Drive - Canva expertise: Design on-brand graphics, social media posts, and marketing materials - Social media management: Handle content calendars, post scheduling, engagement monitoring, and performance analysis - Administrative support: Precision calendar scheduling across time zones and accurate basic data entry in Google Sheets - Detail-oriented, results-driven, and committed to helping clients save time and focus on business growth