Kelvin

Virtual Assistant | Customer Service Professional | Team Leader

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Overview

Looking for full-time work (8 hours/day)

at $4.72/hour ($909.09/month)

Bachelor's degree

Last Active

June 25th, 2026 (yesterday)

Member Since

January 4th, 2026

Profile Description

Customer Operations Team Leader with 10+ years of experience in the BPO industry, specializing in team leadership, performance improvement, and delivering excellent customer experiences.

Led and developed a team of Customer Service Representatives supporting Amazon, focusing on performance coaching, metric-driven improvement, escalation management, and delivering high-quality service in a fast-paced environment.

I’m passionate about developing people, improving team performance, and creating solutions that enhance both customer satisfaction and operational efficiency. Known for staying calm under pressure, being highly organized, and fostering a supportive team culture.

Always open to opportunities where I can contribute my leadership, operational, and customer experience expertise.

Top Skills

Office and Administration » Microsoft Excel

Experience: 5 - 10 years

Customer Support » Customer Service

Experience: 10+ years

Other Skills

Office and Administration » Calendar Management » Scheduling

Experience: 5 - 10 years

Basic Information

Age: 35

Gender: Male

Website: Sign Up with Pro Account to View

Address

Tests Taken: English
B2(Upper Intermediate)

Government ID: Sign Up with Pro Account to View

“It definitely helped transform my business and take a significant load off for me.”