Customer Support Expert | Appointment Setter

As a Customer Service Representative, I provided support for customers regarding appliances, electronics, and protection plans through phone, chat, and email channels. I scheduled repair appointments, performed technical troubleshooting, and resolved customer concerns while ensuring a positive customer experience. I also generated sales through both inbound and outbound interactions by upselling relevant products, services, and protection plans based on customer needs. By combining customer support and sales, I consistently contributed to business goals while maintaining a customer satisfaction rating of at least 94% every month. My role required strong communication, problem-solving, time management, and CRM management skills in a fast-paced environment.

As a Graphic Designer and Social Media Manager, I managed the branding and online presence of my own small business by creating visually engaging content for various social media platforms. I designed promotional graphics, marketing materials, and short-form video content aimed at increasing audience engagement and brand awareness. Through strategic content creation and consistent posting, I helped maintain a professional and attractive online presence for the business. In addition to managing my own brand, I continue to provide freelance graphic design and video editing services for clients across different industries. My experience has strengthened my skills in visual storytelling, content marketing, branding, and social media management while maintaining a strong focus on quality and audience engagement.