Customer Solution Specialist | Technical Support | Customer Service

Customer service is one of my key skills, involving effectively assisting customers, addressing concerns, and providing timely, helpful solutions while maintaining a professional and positive attitude.

Recording transactions in the books of accounts and organizing journal entries.

Technical support is one of my key skills, involving diagnosing and resolving technical issues, guiding users through solutions, and ensuring systems run smoothly with clear and effective communication.

Creating AI Automation for Support Pipelines in CRM and Automated response on chat support using Lyro. I am also proficient in utilizing modern AI tools according to business needs.

Experienced in managing and maintaining merchant, client, and customer accounts, with a focus on clear and efficient communication.

API webhook integration is one of my skills, involving connecting systems through APIs and webhooks to enable real-time data exchange and automation. I can configure, test, and troubleshoot integrations to ensure reliable communication between platforms.