Legal VA | Social Media Management | Product Listing

As a Customer Support Specialist, I handled 80–120 inquiries per day across phone, chat, and email, assisting riders, restaurant partners, and customers to ensure timely and accurate order deliveries. I maintained a 95%+ customer satisfaction rating and consistently met KPIs for response time and resolution rate. I provided real-time support to riders to prevent delivery delays, coordinated with restaurants to confirm order preparation and dispatch, and resolved customer concerns such as late deliveries, incorrect orders, refund requests, and verify their subscription and coverage. My role required quick decision-making, multitasking in a fast-paced environment, and delivering empathetic, solution-focused service while maintaining efficiency targets.

With a background as both a Paralegal and Communications Specialist, I bridge legal assistance with strategic communication. I handle legal research, document drafting, case monitoring, and compliance support while ensuring clear, professional communication with clients and stakeholders. I’m experienced in preparing reports, managing sensitive information with discretion, and translating complex legal matters into clear, client-friendly updates. My strength lies in being both detail-oriented and people-focused—keeping cases organized while maintaining strong, responsive communication.

I conduct in-depth legal and market research with accuracy and strategic focus. In research, on laws, jurisprudence, regulations, and compliance requirements to support case preparation, document drafting, and risk assessment. For market research, I gather and interpret data on competitors, target audiences, pricing trends, and industry insights to support business decisions. I am skilled in organizing findings into clear, structured reports and translating complex information into actionable recommendations. My research approach is thorough, detail-oriented, and deadline-driven.