Hardworking and adaptable Nursing graduate with one year ofexperience in patient customer service. Strong communicationskills with a calm and professional approach under pressure.Experienced in handling sensitive situations, demonstratingempathy, active listening, and a problem-solving mindset. A quicklearner with a strong work ethic, eager to deliver excellent serviceand contribute to team success.
Experience: 1 - 2 years
Used AthenaHealth/One and eClinicalWorks (ECW) to manage patient records, lab results, and prescription refill requests. Made inbound and outbound calls to confirm appointments and relay provider messages. Insurance verification including eligibility checks, coverage details, copays, and prior authorization requirements to prevent claim issues. While ensuring HIPAA compliance.
Experience: 6 months - 1 year
Used AthenaHealth/One and eClinicalWorks (ECW) to manage patient records, lab results, and prescription refill requests. Made inbound and outbound calls to confirm appointments and relay provider messages. Insurance verification including eligibility checks, coverage details, copays, and prior authorization requirements to prevent claim issues. While ensuring HIPAA compliance.
Experience: 1 - 2 years
Used AthenaHealth/One and eClinicalWorks (ECW) to manage patient records, lab results, and prescription refill requests. Made inbound and outbound calls to confirm appointments and relay provider messages. Insurance verification including eligibility checks, coverage details, copays, and prior authorization requirements to prevent claim issues. While ensuring HIPAA compliance.
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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