Medical Virtual Assistant experienced in patient scheduling, insurance verificat

Delivered high-quality customer service by managing patient inquiries, resolving concerns efficiently, and maintaining professional communication across phone and message channels. Skilled in handling high-volume interactions with accuracy, empathy, and attention to detail.

Experienced in prior authorizations, including submitting requests, verifying requirements, and following up with insurance companies.

Delivered comprehensive virtual support to healthcare practices by managing patient communication, coordinating appointments and procedures, processing prior authorizations, and verifying insurance eligibility. Known for efficiency, accuracy, and strict adherence to HIPAA standards.

Customer support experience in medical insurance, including eligibility verification, benefits review, and prior authorizations. Skilled in handling patient inquiries with accuracy, professionalism, and HIPAA compliance.

Experienced in EHR-based customer support, including patient scheduling, record updates, and documentation using eClinicalWorks. Maintained accuracy and HIPAA compliance in a fast-paced environment.