Virtual Medical Assistant

I have almost four years of experience as a Customer Service Representative across various industries, including retail/sales, healthcare, and financial services. Throughout my career, I have supported diverse customer needs — from assisting buyers with product inquiries and order concerns, to helping patients with healthcare-related questions, eligibility and benefits, and guiding clients through financial processes or account-related assistance. This background has equipped me with strong communication skills, adaptability, and the ability to handle sensitive information with professionalism and accuracy. I am experienced in managing high-volume interactions, resolving issues efficiently, and maintaining a customer-first approach in every conversation. I am confident that this breadth of experience allows me to bring value to any team I join.

Experienced in handling prior authorization requests for pain management procedures, including verification of eligibility and benefits, submission of clinical documentation, and coordination with insurance providers to ensure timely approvals. Detail-oriented, compliant with payer guidelines, and effective in supporting providers while minimizing treatment delays.

I bring a diverse background in medical assistance, patient support, and administrative work, which allows me to confidently support clients across different industries, including healthcare and medical practices. I have one year of experience as a Medical Virtual Assistant, with a strong understanding of HIPAA regulations. I worked in a pain management facility, where I assisted with appointment scheduling, prior authorizations, and document filing. I am experienced with tools and EHR systems such as eClinicalWorks, Availity, RingCentral, and VoiceEdge, which I used to support doctors, staff, and patients efficiently. During my time there, I became familiar with many medical terms and procedures, including prescriptions, CPT codes, diagnosis codes, and common treatments.