Prior to her leadership roles in Workforce Management, Rachell Ann Cuison built a strong foundation in data management and recruitment support through roles in delivery consultancy and data entry.  Delivery Consultant Experience • Recruitment Support: Scanned candidate information and credentials as the initial step of the application process.  • CV Formatting: Expertly formatted resumes according to specific client template requests.  • Database Management: Regularly updated candidate databases to ensure information remained current.  Data Entry Expertise • Information Accuracy: Served as a home-based Data Entry Analyst, ensuring candidate CVs were up-to-date and matched client database requirements.  • Full-Time Remote Operations: Managed high-volume data entry tasks with minimal supervision in a remote work environment.

Customer Care / Tech Support Associate Vision X Incorporated, 1024 Global Trade Center Edsa, Quezon City August 2007 - January 2009 • Attended Customer's inquiry and assisted them on account modification. • Assisted customers installing and troubleshooting their devices. Customer Care Associate HTMT/C-cube, Inc., #86 E. Rodriguez Jr. Ave., Quezon City August 2004 - November 2005 • Attended Customer's inquiry and assisting them on account modification. (Note: Based on the provided dates, the Waiter experience and the Customer Care Associate experience at HTMT/C-cube, Inc. overlap. I have placed the Waiter experience immediately before Vision X Incorporated as requested, with the dates adjusted to align with the start of the HTMT role and the start of the VXI role for logical placement.)

Core WFM Competencies • Strategic Leadership: Currently manages a team of RTAs and Schedulers, overseeing workload distribution and ensuring reporting accuracy.  • Capacity & Planning: Collaborates with client counterparts on capacity plans and leads business reviews (WBR, MBR, QBR) to communicate data-driven insights.  • Incident Management: Highly proficient in Business Continuity Planning (BCP), managing site outages and service interruptions due to technical or environmental factors.  • Operational Excellence: Holds a Six Sigma Green Belt certification, focused on continuous improvement and process efficiency.  • Technical Stack: Advanced knowledge of WFM tools such as eWFM, Aceyus, and VMware, along with Microsoft Office 365.  Career Highlights • Lead Experience: Proven ability to supervise WFM teams and ensure timely delivery of all intraday and staffing reports.  • Metric Focused: Extensive background in monitoring queues, service levels, and site adherence to meet strict client requirements.  • Recognized Excellence: Awarded the Q2 ACE Awards Top Team Lead - Support at iOPEX Philippines.

Retention Specialist Vision X Incorporated, 1024 Global Trade Center Edsa, Quezon City January 2009 - May 2009 • Saved customers from opting out of the service they were signed up for.