APPOINTMENT SETTING/ SALES/SMM/CONTENT CREATION

Customer-focused professional with 5 years of experience as a Customer Service Representative, supporting customers through phone, email, and chat in fast-paced environments. Skilled in handling customer inquiries, resolving concerns efficiently, and delivering clear, empathetic communication. Experienced in customer support, telecommunications, sales, and appointment setting, with a strong ability to build rapport and maintain professionalism in every interaction.

Handled outbound cold calls to homeowners to introduce home improvement services and generate qualified leads for the sales team. Scheduled appointments for consultations related to roofing, windows, siding, remodeling, and other exterior improvement services. Built rapport with potential customers, handled objections professionally, and followed call scripts effectively to maintain high booking rates. Maintained accurate customer information and appointment records in the CRM system, confirmed scheduled appointments, and conducted follow-up calls to improve customer engagement and reduce cancellations. Worked in a fast-paced, target-driven environment while consistently providing professional and customer-focused communication.