Overview
Looking for part-time work (4 hours/day)
at $2.48/hour ($240.00/month)
Bachelors degree
Last Active
July 6th, 2026 (10 days ago)
Member Since
December 1st, 2025
Profile Description
Results-driven professional with 3 years of solid BPO experience in customer service, technical support, and market research. Skilled at handling diverse client needs, resolving complex issues, and delivering exceptional service with empathy and efficiency. Proficient in Microsoft Office Suite, and troubleshooting network/device issues, with proven adaptability through roles in online English teaching and administrative support.
Known for being reliable, adaptable, and solutions-oriented, I bring strong communication and interpersonal skills that foster trust and satisfaction among clients. My creative mindset and interest in digital design reflect my ability to think outside the box and personalize solutions.
I want to be recognized as a professional who consistently delivers results, embraces challenges, and adds value through both technical expertise and human-centered service.
Top Skills
Customer Support » Customer Service
Experience: 2 - 5 years
- Client Support Excellence: Delivered professional assistance to diverse customers across inbound and outbound channels, ensuring satisfaction and loyalty. - Problem Resolution: Handled complex inquiries and technical issues, providing clear solutions and maintaining a calm, empathetic approach. - Communication Skills: Built rapport with clients through active listening, clear explanations, and tailored responses to individual needs. - Multichannel Service: Supported customers via phone, email, and chat, adapting communication style to each platform. - Process Improvement: Identified recurring issues and suggested workflow enhancements to improve efficiency and reduce customer complaints. - Performance Achievement: Consistently met or exceeded KPIs such as call handling time, first-call resolution, and customer satisfaction scores. - Team Collaboration: Coordinated with technical support and administrative teams to ensure seamless service delivery and accurate documentation. - Assisted an average of 80+ customers daily, resolving inquiries with a 95% satisfaction rating. - Provided technical support for supported brands, troubleshooting network and device issues effectively. - Conducted outbound calls for market research, gathering insights while maintaining professional client engagement. - Mentored new hires on customer service best practices and CRM system usage.
Other Skills
Basic Information
- Age
- 27
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Baroy, Lanao del Norte
- Tests Taken
- DISC
- Dominance: 51%
- Influence: 7%
- Steadiness: 7%
- Compliance: 35%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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