Customer, Sales Support, and GHL Virtual Assistant

I handle administrative tasks efficiently by organizing schedules, tracking deadlines, and keeping all documents in order. I assign and monitor tasks, set reminders, and ensure every responsibility is completed on time. This approach helps me stay productive, manage my workload effectively, and keep operations running smoothly, whether I’m working independently or coordinating with a team.

I am a reliable Customer Service Specialist and Virtual Assistant with experience handling customer inquiries via phone, email, and chat. I focus on providing accurate solutions, resolving issues efficiently, and creating positive customer experiences. I also support clients with administrative tasks and data management, ensuring smooth daily operations. I am detail-oriented, proactive, and committed to delivering high-quality work that helps businesses grow.

Proficient in leveraging AI tools (Claude AI, ChatGPT, Perplexity AI) to boost daily productivity, from drafting client communications and SOPs to troubleshooting workflows, researching solutions, and speeding up repetitive admin tasks. Comfortable using AI to work smarter across CRM management, content creation, and research, allowing for faster turnaround without sacrificing quality.

GoHighLevel (GHL) Specialist with hands-on experience as Agency Admin, building and managing CRM backends end-to-end, from custom pipelines and 70+ custom fields to multi-step automation workflows, intake forms, and lead routing with urgency-based branching. Experienced in full sub-account builds across industries (real estate, landscaping, and more), covering calendars, automations, and client onboarding, with strong troubleshooting skills and comfort integrating tools like Make.com.