Clarence

Real-Time Analyst/Business Analyst and Technical Support Specialist with Advanced

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Overview

Looking for full-time work (8 hours/day)

at $4.87/hour ($928.00/month)

Associates degree

Last Active

June 11th, 2026 (3 days ago)

Member Since

November 27th, 2025

Profile Description

Experienced Real-Time Analyst with a solid background in workforce management, SLA monitoring, and data-driven reporting. Combines advanced technical skills in Excel, and programming with proven expertise in call center operations and technical support. Known for optimizing performance, troubleshooting complex issues, and collaborating effectively to drive operational excellence.

Top Skills

Human Resources » Workforce Management

Experience: 2 - 5 years

I have extensive experience as a Real-Time Analyst and Business Analyst, specializing in workforce optimization, SLA monitoring, and operational reporting. At eClerx Philippines and Sykes Asia, I managed live call queues, tracked agent performance, and delivered real-time insights to ensure service-level goals were consistently met. My background also includes several years in Tier 2 Technical Support, where I provided end-to-end troubleshooting for telecom services and consumer electronics, building a solid foundation in technical problem-solving. Across my career, I’ve developed advanced skills in Excel, and CRM tools like Five9, Salesforce, Verint, and NICE, enabling me to translate complex data into actionable strategies. I am known for my ability to collaborate with teams, resolve operational challenges, and drive efficiency in fast paced environments

Other Skills

Basic Information

Age: 40

Gender: Male

Website: Sign Up with Pro Account to View

Address: muntinlupa, Metro Manila

Tests Taken: IQ
Score: 112: DISC
Dominance: 40%
Influence: 10%
Steadiness: 34%
Compliance: 16%: English
C2(Advanced/Mastery)