Business Analyst with experience in service delivery

Overview

Looking for part-time work (4 hours/day)

at $5.64/hour ($545.46/month)

High school diploma

Last Active

July 22nd, 2026 (2 days ago)

Member Since

November 25th, 2025

Profile Description

Business Analyst | Operations Strategy | Data-Driven Leadership

With over 21 years of experience in BPO operations and service delivery, I specialize in building the analytical frameworks that drive business growth. I don't just report on data; I transform it into a scalable strategy for operational excellence.

Core Competencies:

• Systems Architecture: Developing sophisticated Excel and Google Sheets ecosystems for KPI/SLA monitoring.
• Operational Strategy: 16 years of leadership at a global firm (Sutherland), managing performance and process improvement.
• Process Engineering: Designing standardized workflows and documentation (SOPs) to ensure consistent service delivery.
• Root-Cause Analysis: Utilizing data-driven insights to identify bottlenecks and implement permanent solutions.

I am dedicated to delivering measurable results and improving team efficiency through technical precision and strategic oversight. My goal is to provide the analytical clarity and operational stability your organization needs to scale effectively.