Appointment Setter I cold calling + email management

Customer-focused professional with 3 years of experience in the BPO industry as a Customer Service Representative and Technical Support Representative. Experienced in assisting customers from across the globe, handling a wide range of inquiries, concerns, and technical issues. Skilled in active listening, problem-solving, and effective communication to deliver excellent customer service, build positive customer relationships, and ensure customer satisfaction through timely and accurate resolutions.

Throughout my career, I have demonstrated strong attention to detail by accurately documenting customer interactions, resolving inquiries efficiently, and ensuring clear and professional communication across all channels. My ability to manage multiple tasks while maintaining accuracy and quality has contributed to delivering excellent customer service and meeting performance goals.

Experienced in email management for 1 year and 10 months as a Technical Support Representative. Skilled in handling customer follow-ups, providing timely updates on unresolved concerns and inquiries, and maintaining clear and professional communication through email. Proactively ensures customers are informed of progress, next steps, and resolutions while coordinating with relevant teams to address issues efficiently. Dedicated to delivering excellent customer service by making sure all customer questions and concerns are thoroughly addressed until resolution.

With 3 years of experience in the BPO industry, I have developed strong adaptability and the ability to quickly learn and adjust to new environments, systems, and processes. Throughout my career, I have successfully transitioned between different accounts, support channels, and responsibilities, including inbound and outbound calls, chat support, sales, and technical support. As a Technical Support Representative for Intuit QuickBooks, I consistently adapted to product updates, changing workflows, and evolving customer needs while maintaining high performance and customer satisfaction. My experience has strengthened my ability to learn new tools quickly, embrace process improvements, and remain effective in fast-paced and dynamic work environments.

Proficient in data entry with strong attention to detail and accuracy. Experienced in entering, updating, verifying, and maintaining customer and account information while ensuring data integrity and confidentiality. Capable of managing large volumes of information efficiently, meeting deadlines, and maintaining organized records for easy retrieval and reporting.