Medical Biller, Collection Specialist and Healthcare Insurance Representative

I assisted patients with claims, benefits, and authorization concerns while processing orders and transactions for OTC medications. I verified benefits and eligibility for various patient services and handled claim and authorization requests with accuracy and efficiency.

I generated revenue by arranging payments, collecting on accounts, and pursuing delinquent balances. I ensured billing accuracy to support a smooth claims workflow and handled patient inquiries regarding balances, statements, and account status through phone, email, and chat.

I processed and submitted insurance claims with accurate coding and documentation. I also resolved denied or unpaid claims through timely follow-up with insurers and coordinated with insurance providers to clarify coverage and expedite approvals. Additionally, I posted payments and adjustments to ensure patient account records remained accurate and up to date.