Operations Support Professional | Administrative Support | Scheduling & Reportin

Experienced in BPO operations and workforce management support, including real-time monitoring, scheduling, staffing coordination, and performance reporting. Skilled in tracking service levels, analyzing operational and workforce data, and adjusting schedules to meet business demands. Able to support daily operations by ensuring proper staffing, monitoring productivity, and coordinating with teams to maintain operational efficiency in fast-paced environments.

Experienced in analyzing operational and workforce data to support business performance and decision-making. Skilled in tracking KPIs, monitoring service levels, reviewing scheduling and staffing data, and preparing reports for leadership. Able to identify trends, highlight operational gaps, and support improvements in efficiency and productivity.

Experienced in providing administrative and operational support in fast-paced remote and office environments. Skilled in managing schedules, maintaining records, preparing reports, handling documentation, coordinating with teams, monitoring workflows, and ensuring tasks are completed accurately and on time. Strong attention to detail, organizational skills, and the ability to manage multiple priorities while supporting day-to-day business operations.

QuickBooks Online ProAdvisor Certified with hands-on bookkeeping experience using QuickBooks Online and Xero through training and practical application. Able to perform core bookkeeping tasks including bank and credit card reconciliation, transaction categorization, invoice processing, and maintenance of accurate financial records. Experienced in preparing financial reports such as Profit and Loss statements and Balance Sheets in a structured, practice-based environment. Strong understanding of bookkeeping workflows, accuracy in financial data entry, and attention to detail in managing financial records.