Operations VA | Billing & Data Specialist

Worked as a Financial Support Associate for ABC Fitness Solutions, supporting over 11,000 gym members. Handled customer inquiries via calls and emails, resolving billing questions, membership updates, cancellations, freezes, and payment issues. Managed account documentation, processed adjustments, and maintained accurate records in CRM systems. Gained strong skills in customer service, problem-solving, and administrative support, while staying organized and professional in a fast-paced environment.

Hi, I'm Marque. I’m a Virtual Assistant with a strong mix of customer support, admin, and technical data experience. My main skills include handling high-volume email and chat queues, resolving billing and transactional disputes, managing membership accounts (like freezes and cancellations), and processing account adjustments. On the administrative side, I’m highly skilled at strict compliance tracking, database auditing, data entry, and video annotation, which requires extreme attention to detail and following complex guidelines. I’m very comfortable navigating software tools like Asana, Astalty, Excel, and Google Workspace, and I can pick up pretty much any new dashboard on day one to keep your backend operations running smoothly.