Customer Service Representative I Technical Support & Sales

I have experience in technical support for LG appliances (specifically refrigerators), providing basic troubleshooting over the phone and handling warranty support. I achieved a 96% first-contact resolution rate and received 100% positive client feedback in this role.

I have over 3 years of experience as a dedicated Customer Service Representative and Sales Agent, supporting diverse accounts across the U.S. and Australia. My background spans technical support for appliances, emergency lockout coordination, and outbound security system sales. Across these roles, I consistently achieved a high performer status with a 96% first-contact resolution rate and contributed to a 30% sales revenue increase in one position. I am highly proficient in CRM and VoIP systems and known for my ability to manage high-volume calls (up to 50 daily) while maintaining composure, empathy, and professionalism under pressure.