Team Leader | Marketing | Operations

I work at the intersection of marketing, operations, and data analytics, leveraging tools like Salesforce to drive smarter, more efficient business decisions. In my role, I manage and optimize end-to-end funnel performance—from lead generation and qualification to conversion and retention—ensuring that every stage is measurable and aligned with business goals. On the marketing side, I analyze campaign performance across multiple channels, identifying trends, gaps, and opportunities to improve ROI. I collaborate closely with sales and growth teams to refine targeting strategies, lead scoring models, and customer segmentation. From an operations perspective, I streamline workflows, automate processes within Salesforce, and maintain data integrity across systems. I build dashboards and reports that translate complex data into clear, actionable insights for stakeholders, enabling faster and more informed decision-making. What I enjoy most is turning raw data into meaningful narratives—connecting funnel metrics, customer behavior, and revenue outcomes to uncover what’s working and where we can improve. This blend of strategic thinking, technical execution, and cross-functional collaboration allows me to continuously optimize performance and scale impact.

I bring over 10 years of experience as a Supervisor in both Customer Service and Sales, leading teams to consistently exceed performance goals while maintaining exceptional service quality. Throughout my career, I’ve managed day-to-day operations, coached agents, and implemented strategies that improved productivity, customer satisfaction, and revenue growth. In customer service, I’ve handled escalations, monitored KPIs, developed training programs, and ensured smooth workflow execution. My approach focuses on empowering teams, improving processes, and creating a positive customer experience that builds trust and loyalty. In sales, I’ve supervised sales teams, guided agents through effective selling techniques, monitored targets, and optimized pipelines to boost conversions. I’ve also driven performance through data analysis, mentoring, and real-time feedback to help teams reach and surpass sales goals. Overall, my background combines leadership, strategic thinking, and hands-on team development—making me highly effective in fast-paced, customer-focused environments.

I bring over 10 years of experience as a Supervisor in both Customer Service and Sales, leading teams to consistently exceed performance goals while maintaining exceptional service quality. Throughout my career, I’ve managed day-to-day operations, coached agents, and implemented strategies that improved productivity, customer satisfaction, and revenue growth. In customer service, I’ve handled escalations, monitored KPIs, developed training programs, and ensured smooth workflow execution. My approach focuses on empowering teams, improving processes, and creating a positive customer experience that builds trust and loyalty. In sales, I’ve supervised sales teams, guided agents through effective selling techniques, monitored targets, and optimized pipelines to boost conversions. I’ve also driven performance through data analysis, mentoring, and real-time feedback to help teams reach and surpass sales goals. Overall, my background combines leadership, strategic thinking, and hands-on team development—making me highly effective in fast-paced, customer-focused environments.