Enthusiastic customer service professional with 10 years experience in local and international
entities with a track record of delivering excellent service and exceeding customer expectations.
Motivated and proactive team player with a strong attention to detail and a commitment to
providing exceptional support to ensure customer satisfaction. Proven problem-solving and
conflict resolution skills with a strong ability to empathize and understand customer needs.
Experience: 2 - 5 years
Handling Inquiiries from customer related to their dental insurance plans. Providing help to the members to have better undestanding their dental benefits. Responsible for interacting with customers via inbound / outbound phone calls ensuring a constistent, positive experience for customers while incorporating the establishednservice processes in all interactions. Builds Customer relationships by providing accurate information, presenting the process optimally and solving the customer inquiries real-time.
“They are definitely a valuable part of your business for all kinds of reasons.”
- Steven Rapposelli
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