Customer Service Representative (6+ Years) | Virtual Assistant | Admin Support |

A dedicated and reliable Customer Service Representative with strong communication skills and a customer-first mindset. Experienced in assisting customers with their concerns by providing accurate information and effective solutions. Handles inquiries efficiently while remaining calm and patient, even when dealing with difficult or frustrated customers. Committed to delivering excellent service, resolving issues promptly, and ensuring customer satisfaction through professional and empathetic support.

Provide reliable technical support to customers experiencing issues with their internet and TV services. Assist customers over the phone by clearly explaining steps and walking them through troubleshooting procedures to diagnose and resolve technical problems. Identify connectivity issues, perform basic network and device troubleshooting, and ensure services are restored efficiently. Maintain a calm, patient, and professional approach while delivering excellent customer service. Accurately document issues, solutions, and follow-up actions to ensure customer satisfaction and service quality.

Identifying and targeting the right client avatar to generate high-quality leads that help increase sales. Engage with potential customers through emails, and chat to qualify leads, provide accurate information, and build trust. Serve as an appointment setter by scheduling meetings between qualified prospects and the sales team. Maintain organized records, follow up consistently, and ensure a smooth handoff to close deals.