Gilbert
General Virtual Assistant, Customer Service, SMM
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.98/hour ($960.00/month)
Bachelors degree
Last Active
June 28th, 2026 (14 days ago)
Member Since
November 12th, 2025
Profile Description
Experienced customer service and operations professional with over nine years of progressive experience in the BPO industry, specializing in performance management, customer experience optimization, and KPI-driven results. Proven expertise in strategic planning, process improvement, and cross-functional team leadership, with a strong ability to drive operational efficiency, enhance service delivery, and elevate customer satisfaction. Recognized for developing high-performing teams, implementing data-driven solutions, and consistently exceeding organizational performance benchmarks in fast-paced, high-volume environments.
Top Skills
Customer Support » Technical Support
Experience: 5 - 10 years
Customer Support » Customer Service
Experience: 5 - 10 years
Processed insurance claims efficiently, maintaining high customer satisfaction ratings.
Customer Support » Customer Relationship Management
Experience: Less than 6 months
Other Skills
Marketing » Social Media Management
Experience: 1 - 2 years
Office and Administration » Email Management
Experience: Less than 6 months
Design » Graphic Design » Canva
Experience: Less than 6 months
Managing customer interactions, resolving issues, and ensuring a positive experience across multiple communication channels such as phone and email
Office and Administration » Documentation
Experience: 5 - 10 years
Basic Information
- Age
- 31
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Binan, Laguna
- Tests Taken
- IQ
- Score: 107
- DISC
- Dominance: 52
- Influence: 28
- Steadiness: 8
- Compliance: 12
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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